Mailing Address: PO Box 143 Brooktondale, NY 14817
Q: How will I know how to access my unit after I rent online?
A: You will receive an email as soon as you complete your online move in. This email will give you instructions for moving in including how to get your lock for standard storage and how to get your lock and outer door key for Climate Control Units for Ithaca units, and your gate access codes for Dryden units.
Q: What if I receive an email stating my rental is incomplete?
A: This usually means that the credit card information was not entered correctly and you simply need to go through the move-in process again paying special attention to the payment page.
Q: Can I reserve a unit online?
A: No we do not allow online reservations so please give us a call as we most likely have something that will accommodate your move in needs. (607) 273-5524
Q: I want to Store a Vehicle, is that permitted?
A: Storing a vehicle in a storage unit must be done through management. We require a copy of the title, registration, and insurance for our files BEFORE you rent for this purpose. Please call (607) 273-5524.
Q: Do I need to bring my own lock?*
A: No. Your lock is provided at no additional charge. The email you receive after your online move-in will instruct you on how to obtain your lock. You are the only one with keys to this lock. There is a $50 fee to have the lock cut should you lose your key, and a $11 charge for a replacement lock.
Q: What if I have lost the keys to my lock?
A: Please give us a call and we will set up an appointment to meet you at the unit to remove the lock. There is a $50 fee for this and this can only be done by someone we hire or a certified locksmith. The lock came with 2 or 3 keys so perhaps you have another somewhere? Our locks and keys have the word Chateau on them so perhaps this will help you identify the keys.
Q: What do I need to take when moving in?
A: We recommend a moisture barrier be placed on the floor if putting cardboard boxes on the floor. This can be a pallet which will allow airflow or a piece of plastic. Also you will need to bring a pair of scissors to open the packaging on your brand new lock that will be provided for you.
Q: What should I do with the YELLOW or GREEN TAB on my unit door?
A: Pull down on the tab and leave it on the ground beside your unit. We will reuse it. Please do not put the YELLOW TAB back on your door after you have vacated your unit.
Q: Do you have a master key for the locks you provide?
A: No we do not have a master key. New York State law does not allow self-storage to retain a key for entering units. If you lose your keys we will need to cut the lock. There is a $50 cash charge to have the lock cut and an appointment must be made to schedule the lock being cut. The lock is yours to keep and must be removed once you are finished with your unit. We do not reuse them.
Q: Do I need to meet up with the staff before moving in?
A: You will be instructed on how to access your unit via email if online rental, or by written instructions at the kiosk. If you wish to meet us you may call for an appointment. We will do our best to accommodate you!
Q: How to set up my Online Account?
A: Go to the Home Page and click the 3 lines (menu icon) in the top right corner and then choose Register. Fill in the information to set up the account. The Code requested is on the Welcome Page provided at the time of move in.
Q: What Forms of payment are accepted for Move-In?
A: Online Visa or MasterCard. At the kiosk: Visa, Master Card, or Cash. In person: Visa, Master Card, Cash, or Check. Once you are a customer you can pay by: Visa, MasterCard, Cash, Check, ACH, or Money Order. Visa, MasterCard, and ACH payments may be set up as automatic payments if you wish. Check and Money Order payments can be made via USPO also.
Q: When is rent payment due?
A: I-Deal uses Anniversary date billing so the day you rent the unit is the day your rent is due each month. If you will be in the unit past the due date the full rent amount is due as we do not prorate.
Q: Is rent prorated?
A: No we do not prorate. We use anniversary date billing so rent is due each month on the date you rent the unit. Move out needs to be before that date or rent is due. For instance if you rent a unit on the 13 of the month rent is due on the 13 and move out should be before that date or rent is due.
Q: Is there a Grace period?
A: Yes we extend a 5 day grace period for payments. After 5 days a $10 late fee is added. After 15 days a $15 Over Lock fee is added and a lock is placed on the unit until payment is made.
Q: How can I rent a unit?
A: We have 3 ways to rent! Online Rentals: Go to I-dealselfstorage.com and choose the RENT NOW button. This will take you through the move in process, allowing you to choose insurance if you wish, check out our promotions, and read the contract before committing your payment. Then you will receive an email giving you instructions how to access your storage unit, how to setup your online account for making future online payments or automatic payments, as well as a copy of your contract. The front of the contract shows your unit # and the address where your unit is located.
Kiosk Rentals: Located at our office at 2323 Slaterville Rd. Ithaca, or 16 Freeville Rd Dryden. Read instructions posted in Kiosk to obtain your free lock.
Rent by phone or in person – call (607) 273-5524
Q: What if I want to see a unit before I rent?
A: You are welcome to call and schedule an appointment and we’ll be happy to meet you. 607-273-5524
Q: What if the unit I rent is too small?
A: you can contact I-Deal Self Storage and ask us to transfer you to a larger available unit anytime you need a larger unit. The money you have paid will transfer over to the new unit minus a prorated amount paid from the time you rented.
Q: Will I receive payment due reminders and proof of payment made online or at the kiosk?
A: Yes you will receiving an invoice via email 10 to 14 days before your rent is due. If we do not have an email address we will send your invoice out via USPO. You will receive a receipt via email for payments made on-line and auto payments. Payments made at the kiosk or in our office also can receive a receipt. USPO payments will receive a receipt only upon request. Please note that invoices are sent to you as a courtesy and rent is due regardless of whether you receive an invoice or not.
Q: How do I pay Online?
A: You will receive a Gate Code in your WELCOME PAGE of the move in packet. It will give you instructions on setting up your Online Account. You may make your payment monthly through your online account or set up Automatic Payments using Visa or MasterCard Credit or Debit or set up ACH payments using your checking account.
Q: What is the purpose of a Security Deposit?
A: I-Deal requires a Security Deposit for each tenant. The SD is held until the lock has been removed from the door of the said unit and the unit has been left broom clean and everything has been removed from the premises including trash or things you no longer want. It cannot be used as or toward the last month’s rent. *Climate Control units must follow instructions posted at the outer door of Climate Control Units. This includes the outer door key being returned to I-Deal as instructed on the door.
Q: Are there Security Cameras/video equipment?
A: Yes we have Security Cameras/Video Equipment on the premises of 2127 & 2323 Slaterville Road in Ithaca AND at our Dryden location, 16 Freeville road. ***PLEASE NOTE THAT SECURITY CAMERAS ARE FOR THE SOLE PURPOSE OF AIDING I-DEAL SELF STORAGE IN THE PROSECUTION OF ANY CRIMES COMMITTED AGAINST THE FACILITY WHERE THEY ARE IN USE AND WILL NOT AIDE IN PROTECTING THE TENANT AT ANY TIME.
Q: What to do when I’m Moving Out:
A: Before you move out please advise I-Deal Self Storage of the date of your move out by email at idealstorage.ny@gmail.com or in writing at PO Box 143, Brooktondale, NY 14817.
Move out procedures are as follows: Please remove everything from the premises including things you no longer want or trash. Please sweep the unit out and leave the door pulled down.
Climate Control tenants leave the door pulled down. Ithaca tenants – leave the outer door key inside the unit.
Take the lock with you – it’s yours.
Your Security Deposit will be returned once we check the unit and find everything is in order.
It will be credited back to your credit card on file. If no card is on file we will mail a check to the address on file.
Please advise us prior to move out if this info has changed.
Q: How is my Security Deposit Returned when I have left my unit broom clean and have removed all my belongings including trash or things I no longer want from the premises?
A: Your Security Deposit will be returned once we check the unit and find everything is in order.
It will be credited back to your credit card on file. If no card is on file we will mail a check to the address on file.
Please advise us prior to move out if this info has changed.
Q: When can I-Deal Self Storage be reached?
A: You can rent and have access to your unit 24/7. We answer phones during the day so it is best to access your unit during the day in case you need our help. We do not answer phones at night or on Sundays.